FAQ
Frequently Asked Questions
Shipping & delivery
How long does shipping take?
Standard: 7-14 business days from our US fulfillment partner. Express option: 3-7 business days. Free standard shipping over $50.
Do you ship internationally?
Yes — we ship to 27 countries. International standard shipping is $14.95, FREE over $75.
Will I get a tracking number?
Yes — every order includes tracking. You will receive an email with the tracking link once your order ships.
What if my package is delayed?
Contact us at support@[your-domain] with your order number. We will investigate with the carrier and resolve it promptly.
Returns & refunds
What is your return policy?
30-day money-back guarantee from the date of delivery. If you are not absolutely in love with your purchase, we will refund you in full.
How do I return an item?
Email us within 30 days with your order number and reason. We will respond within 24 hours with return instructions.
Who pays for return shipping?
Customer pays return shipping unless the item was defective or shipped in error.
What if my item arrived damaged?
Email us within 48 hours of delivery with a photo. We will send a free replacement immediately — no need to ship the damaged one back.
Products
Are your products food-safe?
Yes — all drinkware has a 304 stainless steel interior. No leaching, no plastic taste.
Are they dishwasher safe?
Top-rack OK, but hand-wash is recommended to preserve the matte finish on 3D details.
What is the warranty?
30-day money-back guarantee covers manufacturing defects and quality issues.
Orders
Can I change or cancel my order?
Yes — if your order has not shipped yet. Email us as soon as possible with your order number.
I never received a confirmation email.
Check your spam folder first. Still nothing? Email us with the email address used at checkout.
Contact
Anything else? Email support@[your-domain] — real human reply within 24 hours, Monday-Friday.
