Track Your Order

Track Your Order

Every order ships with tracking. The tracking number is emailed to you the moment your package leaves the warehouse.

Step 1 — Find your tracking number

  1. Open the shipping confirmation email (subject line starts with "Your Nynli order is on the way").
  2. The tracking number is in the email. Click "Track Order" to jump straight to the carrier page.
  3. Can't find the email? Check your Promotions / Spam folder, then email support@nynli.com with your order number and we'll resend it.

Step 2 — Track with the carrier

Paste the tracking number on the carrier's site:

How long should shipping take?

  • Processing: 1–2 business days from the time you order.
  • Standard US delivery: 7–14 business days after shipping.
  • Express US delivery: 3–7 business days after shipping.

Tracking can take up to 48 hours to show movement after you get the shipping email — that's normal carrier scan lag, not a lost package.

Tracking hasn't moved in 7+ days?

Email support@nynli.com with your order number and we'll open an investigation with the carrier. We cover lost-package replacements once the carrier confirms the loss.

Shows "delivered" but you don't have it?

  1. Check the porch, mailroom, and with neighbors.
  2. Wait 24 hours — packages sometimes get scanned early.
  3. Still missing? Email us within 7 days of the "delivered" scan with your order number.

See also: Shipping Policy · Refund Policy · Contact