Refund Policy

Refund & Returns

If you're not happy with your order, we make returns simple. You have 30 days from the delivery date to request a return.

What can be returned

Unused items in their original condition and packaging.
Items with manufacturing defects or shipping damage (full refund or replacement at our cost).

What cannot be returned

Opened personal-care items (perfume, trimmers used on skin, intimates) for hygiene reasons.
Final-sale items clearly marked at checkout.
Gift cards.

How to start a return

Email support@nynli.com with your order number and the reason for the return.
We'll reply within 1 business day with a return authorization (RMA) and the correct return address.
Ship the item back. Keep the tracking number — we'll need it to process the refund.

Who pays return shipping

Defective, damaged, or wrong item: we cover return shipping in full.
Change of mind / didn't fit: the customer covers return shipping.

Refund timing

Once we receive and inspect the return, refunds are issued to the original payment method within 5–10 business days. Banks may take additional time to post the refund.

Order cancellations

If your order hasn't shipped yet, email us and we'll cancel it for a full refund. After it ships, the return process above applies.

Damaged or incorrect items

Email support@nynli.com within 7 days of delivery with photos of the item and packaging. We'll send a replacement or full refund — no need to ship the damaged item back in most cases.